Refund Policy

Most airline tickets are non-refundable. In cases where the carrier permits cancellation, a credit may be available for future travel by the same passenger on the same airline. Airlines establish credit expiration dates, after which credits cannot be utilized. We advise customers to review all restrictions with our customer service specialists when considering cancellation. Cancellations must be completed before departure; we cannot guarantee cancellation processing after this time. When using airline credit for a new reservation, passengers are responsible for any applicable fare differences. These policies are established by the carriers and are outside our control.

Refund Eligibility

We can process refund requests only when all of the following conditions are met:

You have submitted a cancellation and refund request through our service
You have submitted a cancellation and refund request through our service
The fare rules allow for cancellation and refunds
You are not classified as a "no show" (most "no show" bookings are ineligible for supplier waivers)
We successfully secure waivers from suppliers to process your requested cancellation and refund

Refund Timeline and Process

We cannot provide specific timeframes for refund processing. All refund requests are handled sequentially. After submitting your cancellation request to our customer service agent, you will receive an email confirmation with a tracking number. This acknowledgment does not guarantee refund approval.

Upon receiving your request, we will work with suppliers (airlines, hotels, car-rental companies) to request waivers based on their established rules. Our service fees associated with the original booking are non-refundable.

Please note that we depend on suppliers for refund processing. After supplier approval, additional time may be required before the refund appears on your credit card statement. Most suppliers charge penalties for refunds. The complete process typically takes 60-90 days from request submission to credit statement appearance.

In addition to supplier penalties, we will charge a post-ticketing service fee per passenger, per ticket. These fees apply only when a refund has been authorized by the supplier or a waiver has been received and when supplier rules permit such refunds. If the supplier does not process the refund, we will refund our post-ticketing service fees applicable to your agent-assisted refund request, but not our original booking fees.